At Films Jacket, we care especially about your understanding and fulfillment. While we bend over backward to give you the true item, we comprehend that specific conditions may require returns or exchanges. If you really have to return or willing to exchange a thing dependent on the rules underneath, we are more than happy to serve our customers according to their desires.
Flexible Return and Exchange Process within 30 Days
As customer oriented organization we are more concerned on customer satisfaction. We offer 30 days easy return and exchange policy. You can get in touch with us through email in regards to the questions and our customer service agent will settle your concern within 24 hours. No return will be considered after 30 days of purchase.
Return and Exchange Policy
• Please write us email at [email protected] to initiate return and exchange process. Please mention your problem clearly in the email along with the reason of return/exchange.
• All returns have to be made within 30 days of purchase. So as to process your return or exchange, we will require your purchase request number, images ( in case of defects), original tag and packaging, labels and some other data about your utilization of the item that may enable us to comprehend the potential deformity.
• In terms of exchange of size please mention the required size. Have a look at our size chart to avoid further confusion in future.
• If the rerun item that we receive marks with dishonored our guidelines, your return or refund request will not be processed.
The order cancellation of your request ought to be made within 24 hours and if the crossing out will be made within 24 hours so we will consider refund the entire sum in purchaser’s individual record, but if client still wish to drop the request so the accompanying conditions will apply:
• Order cancellation after 24 hours will cause a direct deduction of 20% amount from your purchase.
• Order cancellation within 48 hours will result a deduction of 50% of your paid amount.
• No cancellation will be entertained after 72 hours of purchase.
Defects or Size Issues
Please write us your complaint if you think that you have received a wrong item. [email protected]
In case of defects you are requested to provide images of defected item and provide us the complete detail along with your order number that will illustrate and help us to understand the issues.
You are also requested please have a look at size chart before placing an order from our web. In size issue please feel free to send us an email as you receive the jacket.
This is to remind you that shipping costs are non-refundable and the qualified delivery cost of return must be abided by the buyer.
If you are sending us back the article, you should cogitate via a definite shipping service and deliver us with the appropriate tracking number so that we can trace the delivery to auxiliary carry on.